Service Agreement & Legal Terms
Last Updated: January 4, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you") and Bitpalm Computer Systems & Communication Equipment Software Design LLC ("BitPalm", "we", "us", or "our") governing your use of our website and services.
By accessing our website, engaging our services, or entering into a project agreement with us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.
BitPalm provides the following professional services:
Specific services, deliverables, timelines, and fees will be outlined in individual project agreements or statements of work ("SOW") executed between BitPalm and the Client.
Each project will be governed by a detailed SOW that defines the scope, deliverables, timeline, milestones, and payment terms. Any work outside the agreed scope will be considered additional work and may incur additional fees.
Clients may request changes to the project scope. We will assess the impact on timeline and cost and provide a written change order for approval before proceeding with changes.
We typically work in agile 2-week sprints, delivering incremental progress. Client feedback and approval at each milestone are required to proceed to the next phase.
To ensure successful project completion, the Client agrees to:
Delays caused by the Client's failure to fulfill these obligations may result in project timeline extensions and additional costs.
Project fees will be specified in the SOW. Unless otherwise agreed, we typically operate on a milestone-based payment structure.
Standard payment structure (unless otherwise agreed in SOW):
Invoices are due within 14 days of issuance unless otherwise specified. Late payments may incur a fee of 1.5% per month (18% per annum) or the maximum allowed by law. Work may be suspended if payments are overdue by more than 30 days.
Unless included in the project fee, the Client will reimburse BitPalm for reasonable pre-approved expenses such as third-party licenses, cloud hosting costs, and specialist consultants.
In accordance with our "Sovereign Code" philosophy, upon full payment of all fees, BitPalm transfers 100% ownership of the custom-developed source code, documentation, and related intellectual property to the Client.
BitPalm retains ownership of any pre-existing code, frameworks, tools, libraries, and methodologies developed prior to or independently of the project. The Client receives a perpetual, non-exclusive license to use such pre-existing IP as incorporated into the delivered work.
Open-source and third-party libraries used in projects remain subject to their respective licenses. BitPalm will clearly document all such components.
The Client retains all rights to materials, content, data, and intellectual property provided to BitPalm for use in the project.
BitPalm warrants that services will be performed in a professional and workmanlike manner consistent with industry standards. We conduct thorough testing before delivery.
We provide a 30-day warranty period from project delivery during which we will fix bugs and defects at no additional cost, provided they relate to the original scope and specifications.
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, BITPALM PROVIDES SERVICES "AS IS" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
While we strive for excellence, BitPalm does not guarantee specific business outcomes, revenue increases, or performance metrics unless explicitly stated in writing in the SOW.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BITPALM'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR ANY PROJECT SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CLIENT FOR THE SPECIFIC PROJECT GIVING RISE TO THE CLAIM.
IN NO EVENT SHALL BITPALM BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.
Both parties agree to maintain confidentiality of any proprietary or confidential information disclosed during the course of the engagement. This obligation survives termination of the agreement for a period of 3 years.
Confidential information does not include information that: (a) is or becomes publicly available through no breach of these Terms; (b) is rightfully received from a third party without confidentiality obligations; (c) is independently developed; or (d) is required to be disclosed by law.
Either party may terminate a project with 30 days' written notice. The Client will pay for all work completed up to the termination date, plus any non-cancellable commitments.
Either party may terminate immediately if the other party: (a) materially breaches these Terms and fails to cure within 15 days of written notice; (b) becomes insolvent or subject to bankruptcy proceedings; or (c) ceases business operations.
Upon termination, BitPalm will deliver all completed work to the Client upon receipt of payment for services rendered. IP transfer occurs only upon full payment.
The Client agrees to indemnify and hold harmless BitPalm from any claims, damages, or expenses arising from: (a) Client's use of the delivered work; (b) Client's breach of these Terms; (c) content or data provided by the Client; or (d) violation of any third-party rights by Client materials.
In the event of any dispute, both parties agree to first attempt to resolve the matter through good-faith negotiations. If negotiations fail within 30 days, disputes shall be resolved through binding arbitration in Dubai, UAE, in accordance with the rules of the Dubai International Arbitration Centre (DIAC).
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates and the Emirate of Dubai, without regard to conflict of law principles.
These Terms, together with any executed SOW, constitute the entire agreement between the parties and supersede all prior agreements and understandings.
BitPalm reserves the right to modify these Terms. Material changes will be communicated to active clients. Continued use of services after changes constitutes acceptance.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Failure to enforce any provision of these Terms does not constitute a waiver of that provision.
The Client may not assign these Terms without BitPalm's prior written consent. BitPalm may assign these Terms in connection with a merger, acquisition, or sale of assets.
For questions about these Terms of Service, please contact:
Bitpalm Computer Systems & Communication Equipment Software Design LLC
Office 4010-71, Citadel Tower
Business Bay, Dubai, United Arab Emirates
Email: [email protected]
Website: www.bitpalm.ae