Privacy Policy

At Bitpalm Computer Systems & Communication Equipment Software Design LLC ("BitPalm", "we", "our", or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.bitpalm.ae and use our services.

We are committed to protecting your personal data in accordance with applicable data protection laws, including the UAE Federal Law No. 45 of 2021 on the Protection of Personal Data and the EU General Data Protection Regulation (GDPR) where applicable.

We use the information we collect for the following purposes:

• Service Delivery: To respond to your inquiries, provide consultations, and deliver our software development and AI automation services
• Communication: To send you project updates, technical documentation, and service-related information
• Website Improvement: To analyze website usage and improve our platform's functionality and user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security threats

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in website hosting, email delivery, and analytics (under strict confidentiality agreements)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with prior notice to affected users)
• With Your Consent: When you explicitly authorize us to share your information

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure server infrastructure with access controls
• Regular security audits and updates
• Employee confidentiality agreements

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Objection: Object to processing of your data for certain purposes
• Data Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us at [email protected]

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

As we serve clients globally (including in the UAE and DACH region), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: